Question 1

How do I create my first recording?

Accepted Answer

After signing in, tap the 'Record' button in the navigation. You can choose a guided prompt or speak freely. Tap the microphone to start recording, and tap again to stop. Give your recording a title and save it.

Question 2

Can I record offline?

Accepted Answer

Yes! blyven works offline. Your recordings are saved locally and automatically sync when you're back online. Look for the offline indicator in the corner of the screen.

Question 3

What audio formats are supported?

Accepted Answer

blyven records in high-quality AAC format. You can also import existing audio files in MP3, WAV, M4A, and other common formats.

Question 4

How do I invite circle members?

Accepted Answer

Go to the My Circle tab and tap 'Invite Member'. Enter their email address and they'll receive an invitation. Once accepted, they can listen to recordings you share with them.

Question 5

Can circle members create their own recordings?

Accepted Answer

Yes! Circle members get their own account — starting on the free Free plan — which they can independently upgrade at any time. They can share recordings back with you, creating a two-way memory archive.

Question 6

How do I control who hears my recordings?

Accepted Answer

When saving a recording, you choose the audience: just yourself, specific circle members, or all circle members. You can change this later in the recording settings.

Question 7

How do I upgrade my plan?

Accepted Answer

Go to Settings > Subscription and choose a plan. Payment is processed securely through Stripe. Your new features are available immediately after payment.

Question 8

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime in Settings > Subscription. Your subscription remains active until the end of the billing period.

Question 9

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee for new subscriptions. Contact us at support@blyven.com within 14 days of purchase for a full refund.

Question 10

Why isn't my microphone working?

Accepted Answer

Make sure you've granted microphone permission to blyven in your browser or device settings. Try refreshing the page. If issues persist, try a different browser like Chrome or Safari.

Question 11

How secure are my recordings?

Accepted Answer

Your recordings are encrypted in transit and at rest. We use industry-standard security practices and store all data in EU data centers for GDPR compliance. Only you and people you share with can access your recordings.

Question 12

Can I export my data?

Accepted Answer

Yes! Go to Settings > Export Data. You can download all your recordings and metadata as a ZIP file. Family and Premium subscribers can sync their data with the cloud. With Premium, transcription texts can also be exported as PDF.

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